Terms and Conditions

Last Updated: January 10, 2026

These Terms and Conditions ("Terms") govern your access to and use of Travorio.com, operated by Travorio Technologies Inc. ("Travorio," "we," "us," or "our"). By accessing or using our website, applications, APIs, or related services (collectively, the "Platform"), you agree to be legally bound by these Terms.

If you do not agree, you must not use the Platform.

1. About Travorio & Scope of Services

Travorio provides a technology platform that allows users to search, compare, and book flights, hotels, events, and other travel-related services offered by independent third-party suppliers ("Suppliers").

Travorio also performs reservation issuance and booking fulfillment services on behalf of travel suppliers.

2. Eligibility & Acceptance

By using Travorio, you confirm that:

• You are 18 years or older
• You have legal authority to enter binding agreements
• You are authorized to use the payment method provided
• All information you submit is accurate and complete

3. Definitions

• User: Any person accessing or using the Platform
• Booking: A reservation made through Travorio
• Service Fees: Non-refundable platform and processing fees charged by Travorio

4. Permitted Use

You agree to use the Platform only for legitimate purposes and not to:

• Make fraudulent or speculative bookings
• Use bots, scrapers, or automated tools
• Reverse-engineer or copy the Platform
• Access the Platform for competitive intelligence
• Interfere with security or functionality

Violation may result in suspension, cancellation of bookings, or legal action.

5. Third-Party Suppliers

All bookings are governed by the Supplier's own terms and policies. Travorio does not control:

• Availability
• Pricing changes
• Schedule changes
• Refund approvals
• Service disruptions

Disputes related to travel services must be resolved directly with the Supplier.

6. Booking Responsibility

You are solely responsible for:

• Reviewing booking details
• Ensuring traveler information is correct
• Monitoring email confirmations and notices

Travorio is not liable for errors caused by incorrect user-provided information.

A booking confirmation, ticket issuance, or reservation voucher constitutes fulfillment of Travorio's service obligation.

7. No-Show & Flight Segment Rules

Failure to check in, board, or comply with airline rules may result in automatic cancellation of remaining segments. Travorio bears no responsibility for such actions.

8. Pricing & Fees

Displayed prices may include:

• Base fare
• Taxes
• Supplier charges
• Travorio service fees

9. Payments & Third-Party Processors

Payments are processed by third-party providers (including card networks and crypto gateways).

Travorio:

• Does not store full card numbers
• Does not custody crypto funds
• Does not store private wallet keys

Payment authorization and settlement are the responsibility of the payment processor.

10. Cryptocurrency Payments

You acknowledge that:

• Crypto payments are final and irreversible
• Blockchain confirmations are outside Travorio's control
• Market volatility is your responsibility
• Network and gas fees are non-refundable

Crypto Refunds

If a refund is approved by the Supplier:

• Refunds may be issued in fiat, travel credit, or alternative methods
• Crypto-to-crypto refunds are not guaranteed
• Refund values may differ due to exchange rate fluctuations

Travorio bears no liability for crypto value changes.

11. Chargebacks & Disputes

You agree not to initiate chargebacks without contacting Travorio first.

If a chargeback is filed:

• Your account may be suspended
• You remain responsible for amounts owed
• Fraudulent chargebacks may result in legal action

11A. Payment Authorization & Reservation Service Acknowledgment

By completing a booking on the Platform, you acknowledge and agree that:

• You are the authorized holder of the payment method used or have permission from the authorized holder.
• You authorize Travorio to charge the total amount displayed at checkout, including taxes, supplier charges, and service fees.
• Travorio provides reservation issuance services for travel products supplied by independent third-party Suppliers.
• Travel services are non-tangible and are considered delivered once a reservation, ticket, or voucher is issued and confirmed.
• Travel inventory (including airline seats, hotel rooms, and event tickets) is time-sensitive and perishable once reserved.
• The cardholder accepts financial responsibility for all listed travelers and their actions, including cancellation, failure to travel, late arrival, or refusal of service by a Supplier.
• Use of the booking by any listed traveler constitutes authorized use of the payment method.
• Failure to appear, check-in, board transportation, attend an event, or comply with Supplier requirements does not constitute non-delivery of service.

A valid confirmed reservation shall not be disputed on the basis of:

• No-show or missed travel
• Schedule changes
• Visa or entry requirements
• Supplier rules or policies
• Additional property charges collected directly by the Supplier
• Authorized third-party traveler usage

Filing a chargeback for a valid confirmed reservation may be treated as a breach of contract where permitted by law.

11B. Electronic Authorization Records

You agree that Travorio may rely on electronic records as proof of authorization, including:

• IP address and approximate location
• Device and browser information
• Payment authentication results (including 3-D Secure where available)
• Booking confirmation issuance records
• Email delivery confirmation
• Traveler information submitted at checkout
• Account login timestamps

Electronic acceptance of these Terms constitutes a legally binding agreement equivalent to a written signature.

11C. Product-Specific Fulfillment Definitions

For dispute and authorization purposes, service delivery occurs at reservation issuance:

Flights

Delivery occurs when an airline ticket number or reservation code is issued and accepted by the airline system, regardless of travel completion.

Hotels

Delivery occurs when the reservation is confirmed and made available to the guest at the property for the booked dates.

Events & Attractions

Delivery occurs when a ticket, voucher, or admission credential is issued and recognized by the venue.

In all cases, non-use of the booking does not constitute non-delivery.

11D. Supplier Property Charges

Hotels and venues may require additional payments at check-in or check-out, including taxes, deposits, parking fees, resort fees, or local government charges.

Such charges are imposed by the Supplier and do not represent duplicate billing or unauthorized transactions by Travorio.

11E. Cryptocurrency Settlement Clarification

A confirmed booking paid via cryptocurrency is considered fully settled at the time of blockchain confirmation.

Refunds, if approved by the Supplier, may be issued in a different currency or value due to exchange rate fluctuations.

12. Refund Processing

Refund timelines depend on Suppliers and payment processors and may take 4–12 weeks or longer.

Travorio service fees remain non-refundable unless required by law.

13. Booking Changes & Fair Use

Change requests must be submitted at least 48 hours before departure during support hours.

Fair Use Policy:

• Maximum 2 change quotes per paid request
• Excessive or speculative requests may be declined

14. 24-Hour Ticket Voiding

Voiding is not guaranteed and requires:

• Booking at least 7 days before departure
• Request within 24 hours of issuance
• Request before 5 PM EST
• Supplier approval

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16. Intellectual Property

All Platform content, software, branding, and technology are owned by Travorio or its licensors. Unauthorized use is prohibited.

17. Travel Compliance & Safety

You are responsible for:

• Passports, visas, and health requirements
• Entry rules and local laws
• Travel advisories

Travorio is not liable for denied boarding or entry.

18. Limitation of Liability

To the maximum extent permitted by law:

• Travorio is not liable for indirect or consequential damages
• Total liability shall not exceed USD 500 or the amount paid, whichever is greater

19. Indemnification

You agree to indemnify and hold harmless Travorio from claims arising from:

• Your misuse of the Platform
• Breach of these Terms
• Fraudulent or unlawful activity

20. Force Majeure

Travorio is not liable for events beyond reasonable control, including natural disasters, strikes, pandemics, government actions, or network failures.

21. Privacy

Use of the Platform is subject to our Privacy Policy.

22. Third-Party Links

Travorio is not responsible for third-party websites or services linked on the Platform.

23. Electronic Communications

You consent to receive service-related communications electronically. Marketing messages require opt-in where required by law.

24. Children & Minors

The Platform is not intended for users under 18.

29. Modifications

Travorio may update these Terms at any time. Continued use constitutes acceptance.

30. Termination

We reserve the right to terminate access without notice for violations.

31. Contact

For questions about these Terms: